What to Expect





What To Expect When Ordering With Us




Processing and Completing Your Order


All orders are processed, completed and delivered immediately upon submission.

Once completed you will receive an email confirmation as well as an invoice and a receipt for your payment.




Hours of Operation


Tenant Verify processes and generates reporting 24/7/365. 




How to Reach Us


Please use the CONTACT US link to get in touch with us. A representative will respond either by email or phone as quickly as possible, usually within a few minutes during daytime business hours. 




Who Can Receive the Report?  

When a consumer (applicant/tenant) initiates a request for their consumer report,
they authorize delivery to a "credentialed end user" recipient for purposes of tenant screening. The report can only be used for the purpose of tenant screening and for no other purpose. This is in accordance with the FCRA, the federal law governing the use and dissemination of consumer data.


Tenant Verify will ONLY send reports directly to the credentialed end user.


The credentialed end user is known to Tenant Verify. They have been credentialed in advance. This allows for delivery to a licensed professional in need of the report which may ONLY be used for the intended purpose of Tenant Screening. Also in accordance with federal law, we are required to identify the recipient of all reports. While we have identified the credentialed end user, we are unable to identify the consumer via internet, phone or email. 







Transparency... We want you to know upfront 


As explained above, Tenant Verify does NOT send the report to the consumer directly. Once your report has been received by the credentialed end user, the report we provide can ONLY be used for the sole purpose for which it is intended - Tenant Screening.


Credit Bureau Rules


Credit Bureau Rules expressly prohibit us from selling or sending the credit report directly to the consumer. This is a security measure that works to prevent your sensitive information from falling into the unauthorized hands of someone posing as you.


Federal Law


Federal Law mandates that the report may be used ONLY in accordance with it's permissible purpose. That purpose is Tenant Screening. Because a tenant cannot screen themselves, in accordance with federal law, the report can ONLY be sent to the credentialed end user for the purpose of Tenant Screening.


Credentialed End Users


Your credentialed end user has been pre-screened, vetted and is known to Tenant Verify as a legitimate, credentialed professional who will handle the information in a responsible manner, for use ONLY in accordance with it's permissible purpose - Tenant Screening. Only those professionals who have an existing, qualified, established, credentialed relationship with Tenant Verify are considered as acceptable Credentialed End Users. The real estate professional, Realtor® or Property Manager receiving the report is one such professional. 




Requesting a Copy of Your CREDIT REPORT


If you wish to receive a copy of your report we are happy to assist by providing the following information:

Visit www.annualcreditreport.com for a copy of your consumer report. 

This is the ONLY source for a free copy of your own credit report that is authorized by federal law!


Alternatively, we suggest www.creditkarma.com and www.credit.com for safe, reliable anytime access to your consumer credit information including your credit report and your score. 




If you have additional questions or need assistance, please feel free to CONTACT US via the link located at the top of this page.